Terms of Service
Terms & Conditions
Last Updated: [Insert Date]
Welcome to Kaylyn Decor (“Company”, “we”, “our”, “us”, or “Website”). These Terms & Conditions govern your use of our website and services for purchasing home décor and lifestyle products in India.
By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Website.
This document has been drafted in line with common Indian e-commerce practices followed by platforms such as Amazon India and Myntra regarding orders, shipping, returns, payments, customer obligations, and platform usage.
1. About Us
Kaylyn Decor is an Indian e-commerce platform offering home décor and lifestyle products including but not limited to:
- Wooden décor products
- Resin art & decorative items
- Metal wall décor
- Handcrafted home accessories
- Table décor & organizers
- Decorative mirrors, lamps & sculptures
- Gift items and home styling products
2. Eligibility to Use
By using this Website, you confirm that:
- You are at least 18 years old; or
- You are accessing the Website under supervision of a parent/legal guardian.
You agree to provide accurate, current, and complete information during registration or checkout.
3. Account & User Responsibilities
You are responsible for:
- Maintaining confidentiality of your account credentials
- Restricting unauthorized access to your account
- Ensuring all details provided are accurate
We reserve the right to suspend or terminate accounts involved in:
- Fraudulent transactions
- Abuse of return/refund policies
- Misuse of promotional offers
- Illegal activities
4. Product Information
We make every effort to display products, colors, textures, dimensions, and finishes as accurately as possible. However:
- Actual colors may vary due to lighting and screen settings
- Handmade products may have slight variations
- Wood, resin, and metal products may naturally differ in grain, texture, polish, or finish
Such minor variations shall not be treated as defects.
5. Pricing & Payments
- All prices are listed in INR (₹)
- Prices may or may not include GST, as specified on the Website
- We reserve the right to modify pricing without prior notice
Accepted payment methods may include:
- UPI
- Credit/Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (if applicable)
Orders will be processed only after successful payment authorization.
6. Order Acceptance & Cancellation
Placing an order does not guarantee acceptance.
We reserve the right to refuse or cancel orders due to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Incomplete customer information
- Payment issues
If payment has already been made, the refund shall be initiated to the original payment method within reasonable timelines.
7. Free Shipping Policy
We offer FREE SHIPPING across India unless otherwise specified during promotional campaigns or special product listings.
Delivery Timeline
- Orders are generally processed within 1–3 business days
- Delivery timelines vary based on location, courier availability, weather conditions, and public holidays
Delivery Delays
We shall not be liable for delays caused by:
- Natural disasters
- Government restrictions
- Courier disruptions
- Strikes
- Events beyond our control
Customers are responsible for providing accurate shipping details. Re-delivery charges may apply for incorrect or incomplete addresses.
8. 7-Day Return & Refund Policy
We provide a 7-day easy return policy from the date of delivery, similar to standard e-commerce return practices in India.
Eligible Returns
Products are eligible for return if:
- Item received is damaged, defective, or incorrect
- Product is unused and in original condition
- Original packaging, labels, invoices, and accessories are intact
- Return request is raised within 7 days of delivery
Non-Returnable Items
The following items are not eligible for return unless received damaged:
- Customized or personalized products
- Clearance or final sale items
- Used or damaged products
- Products damaged after delivery due to misuse
- Handmade products with natural imperfections
Return Process
To request a return:
- Contact customer support within 7 days
- Share order details along with photos/videos (mandatory for damaged items)
- Our team will review and approve eligible requests
- Reverse pickup will be arranged where serviceable
Refund Policy
- Refunds are processed after successful quality inspection
- Refunds may take 5–10 business days depending on banks/payment providers
- COD refunds may be processed via bank transfer or store credit
We reserve the right to reject returns that fail quality checks or violate policy conditions.
9. Intellectual Property Rights
All content on the Website including:
- Logos
- Product images
- Graphics
- Designs
- Product descriptions
- Website layout
are owned by or licensed to [Your Brand Name] and protected under applicable intellectual property laws.
Unauthorized reproduction or commercial use is prohibited.
10. User Conduct
You agree not to:
- Use the Website for unlawful purposes
- Upload harmful software or malicious content
- Interfere with Website functionality
- Engage in fraudulent returns or payment abuse
- Copy or exploit Website content without permission
Violation may result in suspension of access and legal action.
11. Limitation of Liability
To the maximum extent permitted under Indian law:
- We shall not be liable for indirect, incidental, or consequential damages
- Liability shall not exceed the amount paid for the purchased product
- We are not responsible for courier-related delays after dispatch
12. Warranty Disclaimer
Products are provided on an “as available” basis.
Due to the handcrafted and artisanal nature of many décor products, slight irregularities in:
- texture
- polish
- grain
- finish
- color
are considered part of the product’s uniqueness and not manufacturing defects.
13. Privacy Policy
Your use of the Website is also governed by our Privacy Policy regarding collection, storage, and use of personal information.
14. Third-Party Services
We may use third-party payment gateways, logistics partners, and service providers. We are not responsible for interruptions or issues caused by such third parties.
15. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes arising from use of the Website shall be subject to the exclusive jurisdiction of the courts located in [Your City, State].
16. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice.
Continued use of the Website after updates constitutes acceptance of revised Terms.
17. Contact Us
Contact Us
We’d love to hear from you.
Whether you have a question about our products, your order, shipping, returns, collaborations, or anything else — our team is here to help.
Customer Support
Kaylyn Decor
📧 Email: support@kaylyndecor.com
📞 Phone: +91 9625713711, +91 8696572489
Customer Support Hours
Monday – Saturday
10:00 AM – 7:00 PM IST
Registered Address
Kaylyn Decor
Address: 151/BLOCK-G1, Sector - 21D Faridabad
Haryana - 121012
Order & Shipping Support
For assistance regarding:
- Order status
- Shipping & delivery
- Returns & refunds
- Damaged products
- Exchange requests
Please mention your Order ID in the email for faster support.
Business & Collaboration Enquiries
For partnerships, bulk orders, interior projects, influencer collaborations, or corporate gifting:
Email: support@kaylyndecor.com
Follow Us
Stay connected with us for latest collections, home décor inspiration, and exclusive offers.
- Instagram: [Instagram Link]
- Facebook: [Facebook Link]
- Pinterest: [Pinterest Link]
Response Time
We usually respond within:
- 24–48 business hours for emails
- Same business day for urgent support calls (during working hours)
Need Help?
Before contacting us, you may also check:
- Shipping Policy
- Return & Refund Policy
- Terms & Conditions
- FAQ Section
for quick answers to common questions.
Thank you for shopping with Kaylyn Decor. We appreciate your trust and support.