Shipping policy
Thank you for shopping with kaylyn decor. We are committed to delivering your orders safely and efficiently across India.
This Shipping Policy explains our shipping process, delivery timelines, charges, and related terms for orders placed on our website.
Shipping Coverage
We currently ship across India.
At this time, international shipping may or may not be available depending on serviceability and operational capacity.
Free Shipping
We offer FREE SHIPPING across India on eligible orders unless otherwise specified during promotions, special campaigns, or product-specific offers.
Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.
Order Processing Time
- Orders are generally processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Please note:
- Customized or made-to-order products may require additional processing time.
- During festivals, sales, or high-order volume periods, dispatch timelines may be extended.
Estimated Delivery Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Locations: 7–14 business days
Delivery timelines are estimates and may vary depending on:
- Courier partner availability
- Weather conditions
- Government restrictions
- Public holidays
- Natural disruptions or force majeure events
Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation via email/SMS/WhatsApp (if applicable)
- Tracking details and courier information
Customers can track their shipment using the tracking link provided.
Shipping Partners
We may use third-party courier and logistics partners for deliveries across India.
While we strive for timely delivery, delays caused by courier companies or unforeseen circumstances are beyond our direct control.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate:
- Name
- Shipping address
- PIN code
- Mobile number
If incorrect or incomplete details are provided:
- Delivery delays may occur
- Re-shipping charges may apply
- Orders returned due to failed delivery attempts may incur additional charges
We are not liable for losses arising from incorrect customer information.
Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to:
- customer unavailability
- incorrect address
- refusal to accept the package
the order may be returned to us.
Re-dispatch of such orders may require additional shipping charges.
Damaged Packages During Delivery
If the outer package appears visibly damaged at the time of delivery:
- Please refuse delivery if possible
OR - Record an unboxing video immediately after receiving the package
For damaged product claims:
- Contact us within 48 hours of delivery
- Share photos/videos of:
- packaging
- shipping label
- damaged product
Claims raised without supporting proof may not be eligible for resolution.
Delayed Deliveries
While we aim to deliver within estimated timelines, delays may occur due to:
- weather conditions
- strikes
- logistics disruptions
- government restrictions
- force majeure events
We appreciate your patience in such situations.
Undeliverable Orders
Orders returned to us as undeliverable due to incorrect details or repeated failed delivery attempts may:
- be cancelled
- incur re-shipping fees
- receive refund after deduction of shipping and handling charges
Cash on Delivery (COD)
Cash on Delivery availability may depend on:
- order value
- delivery location
- courier serviceability
We reserve the right to disable COD for certain PIN codes or orders.
Contact Us
For shipping-related queries or support, contact:
Kaylyn Decor
Email: support@kaylyndecor.com
Phone: +91 9625713711, +91 8696572489
Address: 151 Indra Enclave, G-1 Block Sector 21-D
Faridabad (Haryana) - 121001